Part 1: Getting Started & Listing Your Offers
Step 1: Create an Account
Go to Playhub.com.
Click “Sign Up” in the top-right corner.
Enter your email and password.
Click “Sign Up” again.
Check your inbox and confirm your email.
❗ Important Tips and Notes:
Unique Username: For security, choose a username you don't use on other platforms.
No Brand Names: Do not use nicknames that reference or resemble popular brands, trademarks, or companies.
Verified Sellers: The "Verified seller" status is currently not available for new sellers but some existing sellers have this status.
Step 2: Create an Offer
1. Once logged in, select “Sell” in the main menu.
2. Read and accept the rules. Click "Start selling" to create an offer.
3. Later, you can create new offers by clicking “Create offer” on the “My Offers” page.
If you need to import multiple offers, we provide a bulk import option.
4. Choose your game and category.
5. Enter your product details, like the title, description, options, and other.
6. Upload clear photos of your product to attract potential buyers.
❗ Note: If you upload product images, we will review your offer to ensure it complies with our guidelines. If it does not meet our requirements, it will not be posted. You can find guidelines for images here.
7. Set a price and available stock for your product. Set a discount if needed.
8. Select “Save as draft” to finish creating your offer later.
9. Select “Publish” to complete and publish your offer.
Also, we have an information on how to handle Autodelivery Offers and After Payment Messages as well. You can check that in the corresponding page
Step 3: Manage Your Offers
1. Go to “My Offers” to view your listings.
2. Track your offers and any inquiries from buyers.
3. Offers “On review” are being checked by moderator. After the check is completed, they'll be added to the website catalog.
❗More information about Moderation can be found here: Offers Moderation
If your offer is in the “Needs details” status, review our comments, update your offer, and publish it again.
4. “Reviewed” offers are ready to be listed on the marketplace.
The “On sale” status means your offer is visible to buyers and available for transactions.
Select an offer from the list to update details or adjust prices.
To remove your offer from the marketplace, select “Inactive” from the three-dot menu on your offer card.
5. “Draft” offers are saved but not yet published on the marketplace.
6. “Sold” offers are out of stock.
Step 4: Manage Your Sales
1. Go to “My Orders” to view your sales.
2. Select a sale to open a chat with a buyer.
3. Track your sales on the “My Orders” page and in a chat with a buyer.
4. Use our chat to reply to buyers quickly.
Step 5: Complete a Sale
1. Select “Finish order” on the “My Orders” page or in a sale chat once an order is complete.
You can check information about Offer Fees in this article.
Part 2: Managing and Completing Your Orders
This is the core lifecycle of an order. Understanding these statuses is key to your success.
1. Order Received: Status "In Progress"
When a buyer pays for your offer, it appears in your "My Orders" page with the status "In Progress."
2. Completing the Order: Status "Acceptance"
Once you've delivered the product/service and confirmed it works with the buyer, click "Finish Order."
❗ Note: Marking an order as complete before it's actually finished is a serious rule breach. You can check more about our Rules in the article Seller Rules
The status then changes to "Acceptance," giving the buyer 2 days to confirm everything is correct. After this time, the order moves to "Finished".
4. Order Finished: Status "Finished"
After the buyer confirms (or after 2 days), the order moves to "Finished."
The buyer can now leave a rating and feedback. This is crucial for building your reputation!
Part 3: Handling Problems: Cancellations, Refunds, and Disputes
5. Order "Canceled"
Use this if you need to cancel an order. Always confirm the cancellation with the buyer in chat first.
The full amount is given back to the client.
Use this option wisely! Overusing cancelations may lead to account sanctions as well as cancellations due to your error (e.g., wrong item, non-delivery) .
6. Order "Refund"
This status means the Playhub team has issued a refund.
If the refund was due to your error (e.g., wrong item, non-delivery), our Support team will contact you. Repeated issues can lead to account sanctions.
7. Order "Dispute"
A buyer can open a dispute if they didn't receive the item, it doesn't work, or it doesn't match the description.
Our Support team will contact you for your side of the story. If you don't reply or cannot resolve the issue, a full or partial refund will be issued from your earnings.
To avoid disputes: Be accurate in your listings and communicate clearly.
More information about Reports and Dispute can be found in the corresponding article.
Handy Tips:
Read our Seller Rules to understand your rights and responsibilities.
Ask buyers to leave feedback to build your reputation on the platform.
Stay updated on our guidelines and policies to ensure a smooth selling experience.