Riot Games account offers may describe a specific game, region and set of contents. Use the details of your offer to check what you received.
Read the offer and delivery
Open the Playhub purchase. Confirm the game, region and advertised contents, then read the seller’s access instructions.
Distinguish login credentials from an in-game display name or identifier.
Sign in through the intended service
Use the official Riot service or game client appropriate to the offer. Do not install an unofficial tool or enter credentials through a link sent by an unknown person.
If email access is part of the purchase, check the separate instructions for that access.
Verify the contents
Compare the account’s actual state with the description. If the game, region or included contents differ, capture the discrepancy and contact the seller through Playhub.
Do not assume that a region change is available or that progress can be moved to another account.
If access is restricted
Record the exact error or restriction and when it appeared. Explain the problem in the order chat without sharing passwords or security codes in screenshots.
If it is not resolved, contact Playhub support with the order reference and evidence. Do not treat a seller’s promise as a guarantee that a publisher restriction can be removed.
See What evidence should I provide? for preparing the report.
Verify your email and secure access
After checking the delivered contents, open the official Riot account settings and review the linked email and sign-in details. Follow the verification prompts for an email or password change. Use an email address you control, a unique password and MFA where available; secure any included mailbox separately.
Riot explains these steps in Protecting Your Account. The purchase itself does not remove publisher restrictions or guarantee that an account change will be available.
If the supplied mailbox is unfamiliar
Read the delivery instructions for its provider, sign-in website and separate login details. Do not assume that a temporary or passwordless mailbox is private. If you cannot obtain required verification messages or cannot establish secure access, explain the problem to the seller and Playhub support before confirming receipt. See the account and email guide.