How to Access and Use Your Purchased Account

Open your purchase and read the seller’s delivery instructions. For auto-delivery, use Delivery info → Delivery; for manual delivery, check the order chat. See where to find your account details.

Sign in through the intended platform and check the game, region, progress and included content. If access fails or something is missing, contact the seller in the Playhub order chat before making changes. Do not confirm receipt while the problem remains unresolved.

The game login and mailbox login may have different passwords. If email access is included, identify the mailbox address, its sign-in website and the separate email credentials. The mailbox receives login codes, password-reset messages and security notifications.

Use the provider and instructions supplied for your purchase. If a Gmail, Outlook or other mailbox asks for a code you cannot obtain, describe the prompt to the seller in the order chat. Do not assume that an email address by itself gives you full mailbox access.

If your delivery includes a Rambler mailbox, use the provided mailbox login details and its official sign-in page. The screenshots below illustrate the published mailbox walkthrough. Screen labels can change; follow the current prompts and ask the seller if any required information is missing.

After checking the delivery, use the official account settings to change passwords you are permitted to change and enable 2FA where available. Secure the included email separately. Confirm that you can still receive verification messages before changing recovery settings.

If a security change is restricted, record the message and contact the seller or Playhub support. Do not guess a waiting period or unlink another account as an experiment. Keep passwords, recovery details and verification codes private.

Check your delivery during the 48-hour Acceptance period described in Order Warranty and Disputes. That article also contains the published product warranty table and the route for problems reported after Finished. Optional Protection+ is a separate subject.

Keep the purchase description and relevant order messages. Report an unresolved issue promptly through Playhub support. For screenshots and the information to include, see the evidence checklist.

Disputed does not mean the order is canceled. The seller can continue fulfilling the order or fixing the reported problem. Keep working with the seller in the order chat and follow support's instructions. The buyer cannot remove this status themselves; once the issue is resolved, support reviews the result and moves the order to Acceptance. See What should I do if an order is Disputed? for the seller's next steps.