After purchasing an account, use the relevant Playhub purchase to find the delivery information. The listing itself is not where private login details should be published.
Open the correct order
Sign in using the account associated with the purchase.
Open Purchases.
Select the order that matches the game and offer.
If you bought with auto-delivery
After successful payment, open Delivery info from the order chat, then select the Delivery tab to view the delivered account information. Read the access instructions before trying to sign in.
If delivery is manual
The seller sends the account login details and access instructions in the order chat. Open the chat for your purchase and check the seller's messages.
If the details have not arrived yet, check the agreed delivery time and ask the seller when they will be sent.
If you cannot see the details
Check the order status first. A payment still awaiting verification or a purchase that has not completed may not yet be ready for delivery.
If the order is active but the expected information is missing, ask the seller in the order chat. Include what is missing, such as the account login, email access or setup instructions.
Handle the details carefully
Do not post credentials in public reviews, screenshots or messages unrelated to the order. Use the intended game, platform and launcher described in the offer.
If you need support to investigate, describe the missing information without sending passwords unless an official secure process specifically requires it.
If the details are present but fail
Do not confirm that everything is correct before checking the account. Capture the exact error, hide sensitive data and follow My account credentials do not work.