To withdraw your earnings, you need Available funds, two-factor authentication (2FA) enabled and the required identity verification. If 2FA is off, the Balance page shows Enable 2FA instead of letting you start a withdrawal.
1. Open your Balance
Sign in to Playhub and click the profile icon in the top-right corner. On your profile, select the Balance tab.
2. Enable 2FA to unlock withdrawals
Two-factor authentication (2FA) is required for every withdrawal. Even if you have Available funds, withdrawals remain locked until setup is complete.
Open setup from Balance
In the Available balance card, select Enable 2FA next to the withdrawal-lock message. You can also start from Profile → Settings → Two-factor authentication.
Choose Passkey or Authenticator app
Use a device you control and keep access to your Playhub account and email. Have your authenticator app ready if you choose that method.
Passkey: confirm using your device security, such as its screen lock, fingerprint or face recognition.
Authenticator app: confirm using a six-digit code generated by your authenticator app.
Select your preferred method, then Continue.
Complete setup and return to Balance
Follow the setup and verification prompts for your selected method. Keep the page open until Playhub confirms completion. Selecting a method alone does not finish setup.
Check Profile → Settings → Two-factor authentication to confirm that your method is enabled, then return to Balance. The setup screen states that confirmation is used when signing in on a new device and every time you withdraw.
Never share setup secrets, one-time codes or device unlock codes. Enter security codes only in the official Playhub flow; do not send them in chat.
Approve passkey requests only when you initiated the action. Keep your device and the account that manages your passkeys secure.
3. Check which funds are available
Available Balance: funds available for spending or withdrawal, subject to account security and verification requirements.
On Hold Balance: funds from orders whose warranty period has not ended. These funds cannot be withdrawn or used for purchases.
Enabling 2FA does not release On hold funds. Held funds unlock as each warranty period ends. Check the warranty periods by product type or Available and On hold balances for details.
When 2FA is enabled and your funds are available, use the withdrawal action shown in Balance. Identity verification is also required for your first withdrawal; complete any verification prompt before submitting your request.
4. Enter and review your payout details
On the withdrawal page, review the available payout options and complete the required fields.
Payment Method: Select a saved crypto wallet or add a new one. You can check the "Save" box to store the wallet details for future use.
Amount: Enter the amount you wish to withdraw.
Review: Check all the details, including the withdrawal fees (see below).
Confirm: Click "Request Payout" to submit your withdrawal request. Complete the security check with your enabled 2FA method when requested.
❗Please note that the usual processing time for withdrawals after the guarantee period is 2-4 business days.
Withdrawal Fees
The current network commission fees for withdrawals are:
TRC-20 - 7,2 % + 1,5 USDT
BEP-20 - 7,2 % + 0,29 USDT
If it’s your first withdrawal, you’ll be asked to pass the identity verification. Take a look at this article to learn more about the procedure.
If 2FA or your withdrawal is still blocked
If setup was interrupted, check its status in Settings before starting again.
If you lost access to your method, follow the account and 2FA recovery guidance.
Contact Playhub support with the error message and the stage where it occurs. Do not include passwords, setup secrets or one-time codes.