When you complete a payment, you will be required to complete identity verification. This is a necessary security measure to protect our platform and users. The verification process is conducted through our trusted partner, Sumsub.
Rest assured, this procedure is fully secure. Neither we nor Sumsub will share your personal information with any third parties unless required for compliance with international KYC/AML regulations, law enforcement, or other authorities' investigations.
For more information on how we handle your private data, please take a look at our Privacy Policy.
❗Please note that while your verification is pending, your order will be put on hold, and the seller won't receive it until the process is completed.
The procedure usually takes less than 1-3 minutes.
1. You need to go to “Purchases” section, then click on “Verify” button.
2. You’ll be redirected to the Sumsub page.
3. Check the Terms and Conditions and the Consent to Personal Data Processing.
4. Confirm your agreement by clicking the checkboxes and press “Next”.
5. Make sure your web camera is connected and working. Alternatively, you can switch to your mobile device by clicking the “Continue on your phone” button.
6. On the next page, choose your country of residence and the ID document you’d like to use. Take a photo of the document and upload it. Make sure the photo is in good quality and uncut (all corners of the document should be visible). When uploaded, click “Next”.
Important information about the ID document verification:
You can use any official government document—ID-card, passport, driving license, etc. It should be valid for at least one month after the present date
Two-page or two-sided documents must have all pages/sides photographed and uploaded
The valid file types are JPEG and PDF at least 500KB in size
7. You may start the verification on desktop and switch to mobile at any step of the process, if necessary.
Press “Continue on your phone” to switch to a mobile device using a QR code or a link.
8. The next step is the Liveness Check. Face the camera and slowly rotate your head in a full circle to complete the liveness verification. Please try to keep your face within the frame throughout the procedure.
9. Now you’ll just have to wait while Sumsub checks your data. This usually takes less than 5 minutes. The status of your application will be updated automatically.
10. When you see the status update on the Sumsub page, return to the Playhub page. If you’ve successfully passed the verification, your order will be automatically put in progress.
If there’ve been any issues, you’ll see another message.
In this case, please try to pass the KYC again or contact our Support team via the online chat. We’ll do our best to assist you in resolving this issue.