A top-up should be matched to the correct game account. Check the listing’s requirements before payment and avoid guessing a player ID or region.
Check the offer
Confirm the game, amount or package, supported platform and any region restriction. Read which delivery method the seller describes and what information they require.
If the listing does not clearly match your account, contact Playhub support before buying.
Examples of top-up requirements
Open Product Description and select Read more if the text is collapsed. Check the delivery method alongside the description. The examples below show requirements from specific offers; another seller or package may have different instructions.
Match the region and delivery method
Region: this Genesis Crystals offer is for EU. Make sure the region in the offer matches the account that should receive the top-up.
Delivery method: this offer uses Top-up with ID. Check this field before payment; an offer labelled Account login uses a different process. The seller asks buyers to provide the required details in the order chat after purchase.
Check the exact recipient details and delivery instructions
UID and server: this offer asks for both. Copy your UID from the game and check the server of the intended account; a display name alone does not meet these requirements.
Stay logged in: this seller asks the buyer to remain logged in during the top-up. Follow the instructions for the offer you purchased; do not assume that every top-up requires the same steps.
Check the recipient
Copy the required identifier from the game’s own account screen where possible and verify it before submitting. Distinguish a player ID from a display name if the offer asks for a particular one.
Only provide the information needed for the specified delivery method. Never provide your Playhub password or a payment authentication code.
After payment
Open the order and follow the agreed delivery instructions. Check the relevant in-game balance or content on the intended account once the seller reports completion.
If the top-up is missing or the ID is wrong
Contact the seller and Playhub support promptly through the order. Include the order reference, the recipient information used and the exact discrepancy.
Do not immediately buy the same top-up again while the first delivery is unresolved. A completed top-up may not be reversible, so ask support to review the specific case instead of assuming that an incorrect ID can always be corrected.
For evidence preparation, see What evidence should I provide?.