If you have an open order or an active offer in the catalog, make sure to be available on the website to start working on an order or should another party (buyer/seller) require some information from you.
For sellers: if you’re planning to be away for a while, we highly recommend you to change your offers status to “Inactive” until you come back.
It’s highly recommended to be online while you purchase or sell something on our marketplace, but to help you stay in touch with another party, when they need you, and to be aware of any changes to your offers, orders, or account, we have automated chat and email notifications.
Notifications in the bell menu
Select the bell icon in the top-right corner of Playhub to open the Notifications panel. This panel includes platform announcements, such as newly added games and feature updates.
Read the announcement title and check its date.
If the message is shortened, select Read more to expand it.
Scroll within the panel to browse older announcements. Use the × at the top-right of the panel to close it.
Older announcements describe updates at the time they were posted. For current instructions, use the relevant Help Center guide. Continue checking your orders and chats for actions that need your attention.
Email notifications for buyers and sellers
Buyers receive email notifications about:
Payment success
Order status change
New message on the website
Sellers receive email notifications about:
New order received
Order status change
New message on the website
New review from a buyer
Updates on offers under review
Stock shortage
Make sure to monitor the website for necessary updates. And if you’re planning to be away for a while, check your email notifications.
Telegram notifications
Telegram can help you keep up with order and message updates. To connect it, open your profile → Settings → Instant updates → Connect Telegram, follow the official Telegram prompt, then return to Settings to check the connection. A Disconnect button means a connection already exists; use it only if you want to stop that connection.
Start from Playhub Settings instead of searching for a bot by name. Do not give anyone your Playhub password or two-factor authentication code to connect notifications.
If updates are missing, check that the connection is active, the Telegram conversation is not muted or blocked, and Telegram can display notifications on your device. Keep checking the order page and Playhub chat: a missing notification does not mean that no order or message was created.
If the connection appears active but updates still do not arrive, contact Playhub support with the time and type of the expected notification. Share private message contents only if needed to explain the issue. Telegram supplements the email and website notifications described above.
What an order update looks like
The bot can send a message when an order's status changes. The example below shows the order reference, status and amount, followed by a Go to order button that opens the order on Playhub.
These messages illustrate different updates, not a required sequence for every order. Open the order to check its current status and any action needed.