How to Avoid Reports & Disputes
Follow these best practices to protect your reputation and earnings:
Communicate Clearly: Reply to buyers quickly and keep them updated.
Deliver on Time: Complete orders within the promised timeframe.
Be Professional: Always be polite and respectful in chat.
Be Accurate: Ensure your product or service matches your offer's description.
Don't Mark Orders as Complete Early: Only click "Finish Order" after the buyer has received everything and confirmed it works correctly.
❗Please, note: Marking an order as complete before it's actually finished is a serious rule breach and will lead to sanctions.
You can learn more about our rules in the corresponding page.
Reports.
A buyer can report an order that is still "In Progress".
What happens next?
Our Support team will investigate by checking the buyer's reason, your offer details, and the chat history.
We will then make a decision based on what we find.
Possible Outcomes:
No Issue Found: If you didn't break any rules, the order will continue. The buyer may receive a partial refund if only part of the order was done, and you will be paid for the completed portion.
Issue Found: We will contact you to resolve the problem (e.g., speed up delivery, fix a mistake).
Seller Doesn't Cooperate: If you don't respond or refuse to help, the order will be canceled and fully refunded.
Serious or Repeated Issues: This may lead to account sanctions, including suspension or a permanent ban.
Disputes
A dispute can be opened for orders in "In Progress", "Acceptance" or "Finished" status if they never received the service or it wasn't as described.
What happens during a dispute?
Your payment for the order is put on hold until the dispute is resolved.
Our Support team will investigate and ask for your side of the story.
Possible Outcomes:
You Agree to Fix the Issue: The order status will return to "In Progress" and you can complete it properly.
You Don't Cooperate: The order will be canceled and refunded to the buyer.
No Issue Found: If you followed the rules, the order will be marked as "Finished" and you will receive your payment after the standard holding period.
How to Handle Disputes as a Seller
When a dispute is opened, follow these steps to protect yourself and resolve the issue effectively.
Your Action Plan:
Communicate & Understand: Talk to the buyer immediately to understand the exact problem.
Gather Your Proof: Take screenshots of your chat and any other evidence that shows you delivered the correct service.
Respond Quickly: Always reply to the dispute within several hours.
Offer a Solution: If you are at fault, try to resolve it by offering a replacement, a discount on a future order, or a cancel.
Escalate if Needed: If you cannot agree with the buyer, submit all your proof and let the Playhub team make a final decision.
If Your Order is Canceled
Once an order is officially canceled, you must stop all activity related to it.
Do NOT deliver the product or service. The buyer has already received his cancel, and you will not be paid for any delivery attempted after the cancellation.
By following these rules, you avoid further complications and potential penalties.