A buyer can leave feedback on orders in the following statuses: Finished, Refund, and Canceled. They’re asked to rate a seller based on the order fulfillment, start time, and communication. All these criteria may be rated from 1 to 5 stars. At the bottom of the Review page, they can also add feedback which will be visible on the seller’s page.
Recommendations for avoiding negative feedback:
Make sure that the products and services you provide on the platform are in stock.
Provide services and products within the timeframe announced in an offer and/or agreed with a customer in the chat.
If a customer is complaining about the start time or completion time, try to provide them with some sort of compensation or discount. As for compensation, you may add extra services or products to the order you’re already working on. And if you’d like to offer a customer a discounted product or service, you can create a new custom order for them with a lower price. The order won’t be visible to other buyers in the marketplace, it will be available only for a customer you share a link with. You can create a custom order in the chat with your customer. Please note that a payment link is only active for 24 hours.
Be polite: don’t use obscene language, or sarcasm, and don’t mock a customer. Whenever you expect any delays with the service or product you’re selling, make sure to inform a customer of the delay in advance.
If there’s a disagreement, try to find a compromise that satisfies both parties.
In some cases, you may want to reach out to our customer service for a review deletion.
The reasons for deleting a review should be the following:
Competitors attacking your account.
A review was meant for another offer.
Blackmail attempts if a customer is trying to get some extra services or discounts from you.
Feedback unrelated to an offer.
If you need to reach out to our Customer Service team and ask them to check your reviews, make sure to provide evidence proving that a review you’d like to delete is related to any of the above-mentioned conditions.