Buyers can submit a rating and review for orders with the following statuses: Finished, Refunded, or Canceled.
The rating is based on three criteria, each scored from 1 to 5 stars:
Order Fulfillment: Was the product/service as described?
Start Time: Did the order begin promptly?
Communication: Was the seller responsive and clear?
Buyers can leave a written comment, which will be publicly visible on your seller profile.
How to Maintain Positive Feedback
Manage Your Stock: Only list products and services you can deliver immediately.
Meet Your Deadlines: Always deliver within the timeframe stated in your offer or agreed upon in the chat.
Communicate Proactively: If you expect any delays, inform the buyer before they have to ask.
Stay Professional: Be polite and respectful at all times. Avoid obscene language, sarcasm, or mocking customers.
Resolve Disagreements Amicably: Aim for a compromise that satisfies both you and the buyer.
Handling Complaints & Compensation
If a customer is unhappy with the speed of your service, offering compensation can help resolve the issue and avoid negative feedback.
You have two options:
Add Extra to the Current Order: Provide an extra service or product at no additional charge.
Offer a Discount on a Future Order: Create a Custom Order with a special price in your chat with the buyer.
This order is private and only visible to that customer via a unique link.
❗Please note: The payment link for a custom order expires after 24 hours.
Requesting a Review Deletion
First of, can a buyer change their review?
Yes. Buyers are allowed to edit their rating once.
You can politely ask a buyer to update a review after you've resolved their issue. However, you must never pressure, threaten, or offer a reward for a better review.
However, we understand that some feedback may be unfair. Our Support team may delete a review only under specific conditions, and you must provide evidence to support your claim.
The reasons for deleting a review should be the following:
Valid reasons for deletion include:
Competitor Attacks: A review is clearly from a competing seller.
Meant for Another Offer: The feedback is for a different product or seller.
Blackmail or Extortion: A customer tries to force extra services or discounts by threatening a bad review.
Unrelated Feedback: The review discusses issues not connected to your offer or service.
If you believe a review meets these criteria, contact our Customer Service team and provide clear evidence (e.g., chat logs, screenshots) for their investigation.