How to Buy

For a detailed checklist, read How to choose an offer.

1. Choose your game. Open a game from Popular games on the homepage, or use the games catalogue to find it.

2. Select a category. On the game page, choose the product or service you need, such as Accounts, Items or Top-ups. Available categories depend on the game.

3. Narrow down the offers. Use the filters, search, sorting and tags available for the selected category. If you need automatic delivery, look for the Instant delivery filter and check the delivery method on the offer itself.

4. Open an offer and check its details. Review the images, description, price, platform, product details and delivery terms. Use About Seller to check the seller profile and reviews. After purchasing, use the chat linked to your order for delivery questions.

1. Select the purchase button on the offer, for example Buy account. Check the product and price before continuing.

2. Choose a payment method. On the checkout page, check the amount and currency, then choose one of the methods shown. The example below shows Apple Pay, Google Pay and a bank card. Use the options available on your checkout.

3. Complete the payment details. For a card payment, enter the card number, expiry date, CVV and cardholder name. Check Payment Currency. Select Save card details for future use only if you want to save the card.

4. Review and pay. Check the amount on the Pay button, then follow the payment provider’s instructions. For Apple Pay or Google Pay, follow the selected wallet’s payment flow.

If you checked out using only your email, secure your Playhub account with a password afterward.

1. Check your inbox for an order confirmation email with your purchase details.

2. Log in to Playhub and go to the “Purchases” section to see your order status.

3. When your order is in the “Acceptance” status, you have 48 hours to review it before it is automatically confirmed.

4. Click the “Confirm order” button in the “Purchases” section or your order chat if your order is complete.

5. An order becomes Finished after you confirm it or the 48-hour Acceptance period ends automatically.

6. Click “Leave feedback” in the “Purchases” section or "Review" in your order chat to share your review with a seller and other buyers on the platform.

You can edit your review within 10 days of posting it.

7. Warranty protection can continue after completion. See Order Warranty and Disputes for the warranty periods by product type.

Follow How to report a seller for the Report button locations, when it becomes available, and how to contact support for an Acceptance or Finished order.

For screenshots and other information to include, see What evidence should I provide for an order problem?. Refund and cancellation conditions are explained in Playhub Refund and Cancellation Policy.

Handy Tips