Currency and item offers can use different delivery methods. Read the specific offer rather than assuming every game follows the same process.
Before payment
Confirm the game, platform, server or region, quantity and intended recipient. Check the delivery method and estimated delivery information described in the offer.
If a required detail is unclear, choose an offer that clearly states the delivery terms or contact Playhub support before purchasing. After purchase, use the order chat to coordinate delivery with the seller.
Examples of offer-specific requirements
Open Product Description and select Read more if the text is collapsed. The examples below show requirements from individual offers; check the description of the offer you intend to buy.
Currency example: Path of Exile 2
This Exalted Orb offer asks the buyer to prepare an item for the trade and check the recipient name.
Prepare a yellow item for the trade. Check that you have the requested item ready before arranging delivery.
Check your character name carefully. Use the intended recipient and also check the league listed in the offer.
Item example: Blox Fruits
This Permanent Dragon offer describes delivery as a gift and requests the recipient's @username after payment.
Provide the recipient @username after payment. Send it in the Playhub order chat and double-check the spelling. This is a request for the recipient username, not a password.
These examples show two different delivery arrangements. Other offers may have different requirements, so follow the instructions attached to your own purchase.
Provide the right recipient information
Use the order workflow and share only the information needed for the agreed delivery. Recheck names and server details carefully; similar character names can be easy to confuse.
Do not provide your Playhub password, payment details or two-factor authentication codes.
Check the delivery
Open the relevant purchase.
Read the seller’s delivery message.
Check the agreed destination inside the correct game account.
Compare the actual item or quantity with the offer.
Confirm receipt only after you have checked the result.
If something is missing
Tell the seller exactly what you received and what remains missing. Provide the order reference, recipient and relevant screenshot with unnecessary information hidden.
If the issue remains unresolved, use the order’s available report option or contact support. See Delivery marked complete but nothing received.