For more detailed information on any topic, please refer to the full articles in our Help Center.
Account
Why do I need a unique username?
Using a unique username that you don't use on other platforms is a crucial security measure to protect your account from targeted attacks. It also helps prevent confusion and impersonation.
Why was my username blocked or why was I asked to change it?
Usernames that reference or resemble popular brands, trademarks, or company names are not allowed as well as those used on the other platforms. This is to prevent impersonation and confusion. If your nickname violated this rule, you are required to change it.
Managing Offers
Why is my offer "On Review" or "Needs Details"?
All offers go through a moderation process.
"On Review": Your offer is being checked by a moderator.
"Needs Details": The moderator found issues. You must update the offer based on their comments and republish it.
What is the correct format for delivering account details?
Provide clear information
Login Email: Email used to log in to mail
Login Password: Password for the mail
Login: If the account has it
Password: [Password for that login
Extra Information for Delivery Instruction:
Character name
Security questions & answers
Mail domain site
Any other relevant info or details
What is the "After Payment" message and why is it important?
This is an auto-message you set up when creating an offer. It's sent instantly after a buyer pays. Use it to:
Thank the buyer and confirm the order.
Provide an estimated start time.
Ask for any needed information (e.g., the buyer's game UID).
This prevents delays and makes you look professional.
Completing Orders & Delivery
What should I do after a buyer pays?
Your "After Payment" auto-message will be sent.
Check the "My Orders" page and open the chat with the buyer.
Provide all necessary information and answer their questions promptly.
What happens if I mark an order as "Finished" before it's actually done?
This is a severe rule violation. It makes the buyer eligible for a full refund and can lead to sanctions against your account, including suspension. Always double-check with the buyer before completing an order.
What if I can't deliver the order on time?
Communicate proactively! Inform the buyer about the delay in advance and agree on a new timeline. Consistently late deliveries can result in your offers being removed.
An order was canceled. Can I still deliver the goods to the buyer?
No. Once an order is canceled, the payment is given back to the buyer. You are not guaranteed to receive funds for any delivery attempted after cancellation.
Reviews, Reports & Disputes
A buyer left a negative review. What can I do?
You can politely ask the buyer to update their review if you've resolved the issue. However, you must never pressure, threaten, or bribe them. If the review violates our policy (e.g., is blackmail, meant for another seller, or unrelated), you can contact support with evidence to request its removal.
Can a buyer edit their feedback?
Yes, a buyer can edit their review once within 10 days of posting it. After that, they need to contact our support team to delete it.
What is the difference between a "Report" and a "Dispute"?
Report: Filed during an order (the one "In Progress" status). The buyer claims there is an issue with the ongoing service.
Dispute: Filed after an order is marked as "Finished". The buyer claims they never received the service or it wasn't as described.
What should I do if a "Dispute" is opened?
Respond quickly.
Talk to the buyer and try to understand the issue.
Upload all your proof (chat logs, screenshots) to the Playhub support.
Offer a solution like a replacement or cancellation if you are at fault and the customer doesn't accept any reimbursement.
If you can't resolve it, provide your evidence and let the Playhub team make a final decision.
Payments & Fees
When will I get paid for a completed order?
After you mark an order as "Finished", it goes into a "Acceptance" period for 2 days so the buyer can confirm everything is correct. After this period (or once the buyer confirms), the order moves to "Finished". Then, the funds are set up on hold until the end of the warranty period.
Where can I see the platform's fees?
The fees for each sale are clearly displayed in the "Fee" section when you are creating or editing an offer.
Why do I need to verify?
This process is mandatory to ensure the security and integrity of our marketplace. It helps us:
Prevent Fraud: Verify that all sellers are real people, drastically reducing scams and fake accounts.
Protect Everyone: Create a safer environment for both buyers and legitimate sellers.
Enable Payouts: Completing verification is required to withdraw your earnings, as it secures the financial transactions on the platform.
Verification is needed only the first time you are trying to withdraw funds.
I'm verified. How do I withdraw my money?
Once your order is complete and the funds are cleared in your account balance, you can withdraw them. To do this:
Go to your Account Balance section.
Click on "Withdraw Funds".
Select your payment method.
Enter the amount and confirm the transaction.
Processing times may vary from 2 to 4 business days.