Instant delivery lets eligible offers provide prepared account information after the purchase reaches the required payment stage. An after-payment message can explain how the buyer should use what they receive.
Prepare the delivery information
Before enabling automatic delivery, check that the account details are correct and match the offer. Keep public listing content separate from private delivery information.
Do not place passwords or recovery details in the offer title, description or images.
Configure the offer
Open My Offers and choose the relevant offer.
Find its delivery and credentials controls.
Enter information in the format requested by the interface.
Add a clear after-payment message where supported.
Check the stock and delivery configuration before making the offer available.
Follow the exact labels and required fields shown for your category.
Add multiple units with A lot
In Instant delivery, select A lot to add multiple units at once. Each new line represents one unit of stock. For example, three separate lines represent three units.
Put the complete delivery information for one unit on one line, following the field format shown in the interface. Do not split the details for one account across several lines or add blank lines between entries. Start a new line only when adding the next unit.
Before saving, check that each line contains valid details for a separate unit you can deliver. Check the resulting stock after saving.
Write a useful after-payment message
Explain the intended game or platform, which set of details is used for which login, and any legitimate first-use instructions. Tell the buyer to use the Playhub order chat if something is missing or fails.
Do not use the message to move payment or dispute handling off the platform.
Keep stock accurate
Automatic delivery depends on valid information being available for the products you sell. Review your stock and credentials when you add, remove or sell inventory.
If delivery goes wrong
Open the affected order and check what the buyer reports. Correct the issue through the order workflow and keep the explanation on Playhub. Do not assume an automatic message proves that the buyer successfully accessed the product.
Account details checklist
Keep these fields in the private delivery information, not the public listing:
Field | What to provide |
Login Email | The email address used to sign in to the mailbox, when email access is included. |
Login Password | The password for that mailbox. |
Game Login | The game or platform login, if different from the email. |
Game Password | The password for that game or platform login. |
Mailbox website | The mail provider’s sign-in page. |
Delivery instructions | Character name, first-login steps and any relevant security questions or answers included with the purchased account. |
Only supply information relevant to the purchased product. Distinguish mailbox credentials from game credentials so the buyer knows which login to use.
When the after-payment message is sent
Set this message when creating the offer. It is sent automatically immediately after the buyer pays. It can support a manually delivered order as well as an instant-delivery offer; the message itself is not proof of delivery.
Include a thank-you, the estimated start time or delivery schedule, and a clear request for any information you need, such as the buyer’s game UID in the order chat. Explain which credentials are for which service and direct the buyer back to the Playhub order chat for questions.
Below is an example message for an auto-delivery Rockstar Games account with mailbox access included. The message text has been replaced for this example. Give instructions that match the product you sell; for manual delivery, include your delivery time and any information you need from the buyer.