At Playhub, we strive to ensure a seamless experience for our users. Below is our policy regarding order cancellations and refunds based on our Refund and Cancellation policy.
Order Cancellation
Sellers can cancel an order if they are unable to fulfill it.
The Platform may cancel orders due to technical issues.
If an order is canceled, the buyer’s funds will be credited back to their Playhub balance.
The cancellation of the Order cannot be processed until at least twenty-four (24) hours after the cancellation request has been submitted.
Refund Policy
You are eligible for a full refund if:
You did not receive your order.
The order does not match the listing details.
If your order is partially completed, you will receive a proportional refund. For example, if 70% of your order is fulfilled, you will receive a 30% refund.
The completion percentage is determined by Playhub and is final.
How to Request a Refund
To request a refund, contact our support team:
Via live chat: open the Contact Us page and select Open Chat.
Via email: write to [email protected].
Refund processing may take up to 14 business days.
Exceptions
Refunds will not be issued in the following cases:
❌ The buyer has confirmed receipt of the order.
❌ Transactions were made outside of Playhub.
❌ Refunds are requested due to buyer’s remorse, dissatisfaction, or accidental purchases.